Meet Angie
She talks to every associate.
Angie has thousands of quick five-minute conversations every week. The same questions, asked the same way, in every store. She tells store leaders and HQ what's actually happening on the floor.
Unscripted. Recorded live with the actual agent.
How did the new flare land with customers this week?
Customers size up in the new flare. We've had a bunch of exchanges, and a few just walked.
Noted. Last week you said you'd check on the traffic counter. Any update?
Still broken. The counter has read zero for three weeks now.
The problem
Retailers run on frontline knowledge they never capture.
Your associates talk to customers, sell product, and watch competitors all day. But there's no consistent line of communication with them, and no reliable dataset of what they're seeing.
What a 900-store chain pays each year for surveys today.
How often those surveys run. Stale by the time anyone reads them.
By the time HQ hears about a problem, it's turnover or missed sales.
What comes back
It isn't a 3.8 on a five-point scale. It's the exact words from the people closest to your customer.
How it works
A conversation goes in. Operating signal comes out.
Five minutes, on shift
No survey windows, no forms, no reminders. Associates just talk. Angie asks your core questions and probes dynamically, informed by that store's live data: sales, weather, prior conversations.
Structured, not summarized
Every transcript is analyzed against a retail-specific ontology. Trends, critical action items, and important quotes land in a dataset that compounds week over week.
One dynamic dashboard
Everything aggregates into a simple, live view for all levels of the organization: a sentiment pulse, flagged actions, and trends across every store.
What she catches
What surveys never will.
Misbehaving hardware and systems, before it shows up in the data.
Early customer preferences, flowing to other stores and the website.
What's true in one market, that the home office would never know.
Strain from shortages, before it becomes turnover.
Moves across the parking lot, reported in real time.
And when an associate says “I'll get back to you,” Angie remembers, and opens next week's conversation right there.
See it yourself
Have a conversation with Angie right now.
The live demo takes five minutes, the same five minutes your associates would spend. Then see what it becomes on the dashboard.